Go To Top

Esurance Insurance Company

  • Pac-12 discount
  • Telematics option DriveSense
Customer Satisfaction Ratings (114 reviews)
Overall Score
85% Recommend to a Friend
90% Plan to Renew
A+ Financial Strength RatingsMay 23, 2019
Claims Processing 4.25
Customer Service 4
Value for Price 4
Website & Apps 4
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Esurance claims and contact information


Using state-of-the-art technology, Esurance offers a seamless online and mobile experience along with intuitive tools that help take the hassle out of insurance.

Esurance not only was one of the first companies to bring car insurance online, back in 1999, it has also continuously improved every detail of the online quoting process and launched innovations such as video and photos claims services and online coverage advice through the Coverage Counselor. In October Esurance also launched a pay-per-mile program, Esurance Pay Per Mile, for its customers in Oregon.

Esurance and its fellow Allstate Insurance Group companies claimed 9.97 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes Allstate Insurance Group the third-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Esurance

  • Auto
  • Pay-as-you-drive plan: DriveSense
  • Pay-per-mile (Oregon only)
  • Motorcycle
  • ATV
  • Boat
  • RV
  • Travel trailer
  • Classic vehicle
  • Scooter
  • Golf cart
  • Segway
  • Homeowners
  • Renters
  • Condo
  • Umbrella liability
  • Flood

Offerings can vary by state.

Esurance auto insurance discounts

  • Multi-policy discount:Have a homeowners or motorcycle insurance policy in addition to your auto policy gets drivers a discount.  Both policies get a discount; savings vary.
  • Paid in full discountPay your premium in one lump sum when you buy or renew your policy and get a discount of up to 10 percent.
  • Switch and save discount:Switch to Esurance from another auto insurer, without a gap in coverage, and save up to 5 percent in many states.  Discount lasts for first to policy terms.
  • Fast 5 discount:Start a quote online at esurance.com to get a 5 percent discount off your first-term premium.
  • Online shopper discount:In Illinois, Utah and Virginia, if you start your quote online, you can receive a discount for being an online shopper.  (Discount amount varies)
  • Homeowners discount:Own a home and obtain a discount on your auto insurance.
  • Renters Plus discount:If you’re an Esurance auto policyholder and rent a home, condo or apartment and get a renters policy with Esurance, you can save by having 30 percent of your renters coverage premium is deducted from your car insurance rate.
  • Emergency road assistance discount:You could save up to 5 percent on your premium by buying emergency road assistance from a provider other than Esurance, such as AAA.
  • Claim-free discount:Specifics vary by state but most common qualifications are:
    • All drivers on the policy have gone at least 60 months (five years) without an at-fault accident claim or DUI/DWI conviction
    • At least one person on the policy has 5+ years of driving experience
    • You had other car insurance at the time you bought your Esurance policy
    In some states, comprehensive claims under $1,000, glass-only claims, and emergency road service claims won't disqualify you from the discount in subsequent terms.
    Depending on your state you could get a 10 to 25 percent discount.
  • Pac-12 discount:You can save up to 15 percent on your premium if you attend or are an alumni of any of these Pac-12 schools:
    University of Arizona, Arizona State University, University of California at Berkeley, University of Colorado Boulder, University of Oregon, Oregon State University, Stanford University, University of California at Los Angeles (UCLA), University of Southern California (USC), University of Utah, University of Washington, Washington State University
  • Defensive driver discount:Also called mature driver, driver improvement or accident prevention course discount and typically applies to older drivers who have completed a defensive driving course. You can save up to 10 percent off certain coverages and is good for three years.
  • Good driver discount:Hold a driver’s license for three years with one or zero penalty points and get 30 to 40 percent discount.
  • Good student discount:Full-time high school, college or university students under 25 years of age with at least a B average can receive up to a 10 percent discount on liability, collision, and medical payments coverages.
  • Multi-car discount:Insure more than one car on the same Esurance car insurance policy to receive a discount.
  • Anti-theft discount:You can receive a discount of 5 to 25 percent off your comprehensive coverage for having an anti-theft device in your vehicle.  Requirements vary by state; in some a simple alarm will count, while in others a vehicle recovery system is needed for the discount.
  • Safety device discount:You can save between 2 and 33 percent on medical payments and PIP coverage if your vehicle has manufacturer-installed airbags or automatic seat belts.
  • Antilock brakes discount:Get a 5 percent discount if your vehicle has antilock brakes.
  • DriveSense discount:Install a telematics device to have your driving monitored and you can receive a discount.  The discount is of 5 to 10 percent for signing up, and then you earn a personalized discount each subsequent policy term, based on your driving.

Offerings can vary by state. Some features may be optional.

What would make Esurance customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

4% Would never switch
2% Would switch if savings were $1000 or more
27% Would switch if savings were $500 or less
30% Would switch if savings were $250 or less
22% Would switch if savings were $100 or less
See Similar Companies

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

Compare Companies

Compare companies to find the best fit for you!

All you need to do is find companies you like and click ,"Add to Compare."

When you’re ready to review, click the compare button that

appears in this menu.