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AAA The Auto Club Group Car Insurance

  • Loyalty discount
  • Policyholder savings dividend
Customer Satisfaction Ratings (108 reviews)
Overall Score
4.25
94% Recommend to a Friend
70% Plan to Renew
A- Financial Strength RatingsFeb 14, 2019
Claims Processing 4.5
Customer Service 4.25
Value for Price 4.25
Website & Apps 4
+Methodology
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Claims and contact information

Overview

The Auto Group (ACG) is a part of AAA-affiliated insurance companies that are nationwide. ACG is the second largest AAA club in North America, providing insurance, travel, financial and other services to over nine million members. ACG is spread across 11 states plus Puerto Rico and U.S. The offerings will from ACG vary based on location.

The Auto Group claimed .77 percent of the private passenger auto insurance market according to the National Association of Insurance Commissioner's (NAIC) database. That ranked them with the NAIC as the 19th-largest auto insurance company in the nation.

Types of coverage

  • Auto
  • Motorcycle
  • Off-road vehicles
  • Recreational Vehicles
  • Homeowners
  • Renters
  • Condominium
  • Life
  • Umbrella (personal liability)

Offerings can vary by state.

Auto insurance discounts

  • Education & Occupation Discount:Offers discounts to customers based on their education and occupation.

  • Anti-Theft Device Discount: Comprehensive coverage premium receives discounts for approved theft prevention and recovery devices.
  • Good driver discount: Offered to drivers with a driving record clean of violations and accidents.
  • Student discounts: Good students are eligible for special discounts.
  • Multiple-car discount: Premium discounts available for two or more qualifying household cars insured through AAA with mandatory coverage.
  • Multiple-product discount: Bundle your auto policy with a qualifying home or life insurance coverage through AAA to receive a discount.
  • Pay-in-full discount: Save when you pay your premium on time and in full at the beginning of your policy period.
  • Membership discount: AAA rewards members up to a 7 percent discount for purchasing auto insurance with them.

Offerings can vary by state. Some features may be optional.

What would make The Auto Club Group customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

1% Would never switch
1% Would switch if savings were $1000 or more
35% Would switch if savings were $500 or less
32% Would switch if savings were $250 or less
18% Would switch if savings were $100 or less
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Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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