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CSAA Insurance Group

  • Discounts for bundling
  • Pay-as-you drive
Customer Satisfaction Ratings (106 reviews)
Overall Score
4.25
94% Recommend to a Friend
92% Plan to Renew
A Financial Strength RatingsJun 14, 2018
Claims Processing 4.25
Customer Service 4.25
Value for Price 4.25
Website & Apps 4
+Methodology
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Overview

The Auto Club of Southern California is an affiliate of AAA, based in Los Angeles, and is an prominent advocate for auto and traffic safety.

The Automobile Club of Southern California started with 10 members in 1900 and today not only is one of California’s largest auto insurers but backs affiliated AAA clubs across the country.

AAA’s famed emergency roadside service plans today have 55 million subscribers.

Automobile Club of Southern California and its affiliated AAA clubs claimed 0.82 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes Auto Club the 18th-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Automobile Club of Southern California

  • Auto
  • Homeowners
  • Renters
  • Boat / watercraft
  • Personal umbrella
  • Collector car
  • Mexico auto insurance

Offerings can vary by state.

Automobile Club of Southern California auto insurance discounts

  • Verified mileage discount: Save up to 18.7 percent (depending on vehicle's annual mileage) for supplying current odometer readings when requested
  • Passive restraint (air bag) discount: Save up to 10.2 percent on select coverages
  • Anti-theft device discount: Save up to 16.5 percent on comprehensive coverage
  • Garage parking discount: Save up to 5.8 percent on comprehensive coverage
  • Loyalty discount: Save up to 5.6 percent with continuous insurance coverage with AAA for at least one year
  • Auto + Home + Life: Save up to 17.5 percent on your auto insurance and up to 20 percent on your home insurance when you combine AAA home, auto and life Insurance policies
  • Auto + Home: Save up to 15.6 percent when you combine AAA home and auto insurance policies
  • Multi-vehicle:  Save up to 27.3 percent when you insure two or more automobiles on select coverages
  • Alumni association discount: Save up to 9.3 percent if you are a current member of a four-year college or university alumni association
  • Student away discount: Students away at school 100 miles+ from home and without a vehicle could save up to 27.9 percent-46.4 percent
  • Good student discount: Save up to 14.3 percent on select coverages
  • Driving course discount: Save up to 4.7 percent on completion of an approved course
  • Professional discount: Save up to 9.3 percent for qualifying professions
  • Good driver discount: Save 20 percent

Offerings can vary by state. Some features may be optional.

What would make CSAA Insurance Group customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

4% Would never switch
1% Would switch if savings were $1000 or more
33% Would switch if savings were $500 or less
20% Would switch if savings were $250 or less
18% Would switch if savings were $100 or less
See Similar Companies

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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