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CSAA Insurance Group

Customer Satisfaction Ratings (106 reviews)
For Price
& Apps
% Who Would
Recommend to a Friend
% Who Plan
to Renew
A Jun 14, 2018

Like other AAA-affiliated insurance companies, CSAA Insurance Group shares a member-centric attitude that dates to the American Automobile Association’s founding in 1901. CSAA underwrites insurance not only for the CSAA Insurance Exchange (AAA Northern California, Nevada and Utah) but numerous AAA clubs across the country.

AAA’s famed emergency roadside service plans today have 55 million subscribers.

CSAA Insurance Group by itself claimed 1.14 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes CSAA the 16th-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from CSAA

Offerings can vary by state.

  • Auto
  • Homeowners
  • Renters
  • Condo/townhouse

CSAA auto insurance discounts

Offerings can vary by state. Some features are optional.

AAA membership: Discount for drivers who are AAA members.

AAA multi-car discount: If you insure two or more vehicles with AAA can receive a discount.

AAA multi-policy discount: Discount given to drivers who have also an AAA homeowners, renters, condo, motorcycle or life insurance policy.

Loyalty discount: For drivers who have been AAA members and have had a continuous AAA auto insurance policy.

Good driver discount:  For drivers who have a clean driving record.

Mature driver discount:  For drivers of a certain age who have completed an approved driver improvement course.

Defensive driving discounts: For motorists who have completed an approved driver improvement course. 

Teenage driver discount: A discount may be applied to teenage drivers who have a clean driving record and have completed an approved driving program, such as TeenSMART.

Good student discount: For drivers who are a four-year college graduate or student in high school, trade school or college with a “B” average or better.

Distant student discount:  A discount may be given to drivers who temporarily live at and attend school more than 100 miles away from home.

Affinity discount: For motorist who are AAA employees, or employees or members of an approved employer, association or organization.

Advance shopping discount: A discount is given for drivers who start a quote in advance of the policy effective date and who have had at least six months of continuous prior insurance coverage.

New car discount:  Given to vehicles with an immediate prior model year, current model year or future model year.

Passive restraint discount:  For vehicles with certain airbag configurations a discount is given.

Anti-theft recovery device discount:  Vehicle with an operating facgory or aftermarket recovery device or tracking system, such as GM’s Onstar system, LoJack or Teletrac receive a discount on comprehensive coverage.

What would make CSAA customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

  • 7% of surveyed CSAA customers say they would never switch auto insurance companies (average of 20 major companies: 10%)
  • 93% said they would switch for savings of $1,000 (average: 90%)
  • 81% would switch for savings of $500 or less (average: 83%)
  • 46% would switch for savings of $250 or less (average: 63%)
  • 9% would switch for savings of $100 or less (average: 30%)

CSAA claims and contact information

Website: AAA-Northern California, Nevada and Utah

Claims telephone number: 800.922.8228

Facebook: https://www.facebook.com/NorCalNevadaUtah

Twitter: @AAA_NCNU

Mobile app: http://www.aaa.com/Automotive/facebook_tab/index.html

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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