Customer Satisfaction Ratings

Overall Score
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100% Recommend to a friend
100% Plan to renew
A+ Financial strength ratings
J.D. Power Auto Claims Satisfaction Rating, 2022 : 893/1000
Average Premium 5.0/5
Customer Satisfaction 4.4/5
NAIC 0.61/5
AM Best Rating A+

What would make Erie customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

8% Would never switch
4% Would switch if savings were $1000 or more
23% Would switch if savings were $500 or less
27% Would switch if savings were $250 or less
21% Would switch if savings were $100 or less
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Founded more than 150 ago, Travelers is one of the nation's largest property casualty insurers and offers car, home, and business insurance across the U.S. Travelers has more than 30,000 employees and 13,000 independent agents.

On top of a wide variety of discounts for safe driving and multiple policies, Travelers auto insurance customers add options like accident and minor violation forgiveness, a deductible waiver for total-loss claims and new-car replacement. Intellidrive, Travelers’ usage-based program, offers discounts to safe drivers.

Travelers Group claims 2.04% of the private passenger auto insurance market, according to the National Association of Insurance Commissioners (NAIC) 2022 report. That makes it the 10th-largest auto insurance carrier in the country.

Reviews are yet to be taken.

Types of coverage available from Travelers

  • Auto
  • Pay-as-you-drive plan: IntelliDrive
  • Homeowners
  • Renters
  • Condominium
  • Boat
  • Umbrella liability

Offerings can vary by state.

Travelers auto insurance discounts

  • Safe driver discount: You could receive a discount of up to 23 percent if you meet certain qualifications, such as no accidents, violations or major comprehensive claims in your household for five years.  For three years, can save up to 10 percent.
  • Continuous insurance discount: Customers who have no gaps in their coverage are eligible for a discount of up to 15 percent
  • Multi-policy discount: When you purchase Travelers auto, home and additional policies you may receive a savings of up to 13 percent on your auto policy.
  • Hybrid/electric vehicle discount: You could save up to 10 percent on insurance for your hybrid or electric vehicle.
  • New car discount: When you purchase or own a car that is less than three years old, you may qualify for this discount of up to 10 percent.
  • Early quote discount: When you shop for insurance ahead of time before your current policy expires, you can be eligible for an early quote discount of up to 10 percent. The discount goes up from 3 percent for shopping 3 days in advance to 10 percent for shopping 15 days or more in advance.
  • Good student discount: You may qualify for a discount of up to 8 percent if you have a fulltime high school or college student under age 25 on your policy who has good grades.
  • Multi-car discount:  You may be eligible for a discount of up to 8 percent if you insure more than one car with Travelers.
  • Driver training discount: You may qualify for a discount of up to 8 percent if you have a young driver (under 21) in your household who completed a driver-training course.
  • Student away at school discount: If you have a dependent who goes away to school at least 100 miles away, you may qualify for this discount of up to 7 percent.
  • Homeownership discount: You may be eligible for a discount of up to 5 percent on your auto insurance if you own a house or condo.
  • Payment discounts: You may be eligible for payment discounts depending on how you choose to pay your premium. You can get a discount by paying your auto policy premium in full (7.5 percent), by paying through electronic funds transfer (EFT – 2 percent) or payroll deduction (3 percent), and by paying your premium on time (15 percent).
  • IntelliDrive discount: If you qualify and sign up for IntelliDrive, you're eligible to receive an immediate discount of up to 10 percent. Then, if you drive 13,000 miles a year or less, you could get a discount of up to 30 percent at policy renewal based on miles driven. IntelliDrive is currently available in Illinois, Ohio, Oregon, Virginia, Connecticut, Alabama, Indiana and Maine.

Offerings can vary by state. Some features may be optional

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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