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Erie Car Insurance Company

  • Pet coverage
  • Multi-policy discounts
Customer Satisfaction Ratings (107 reviews)
Overall Score
4.25
89% Recommend to a Friend
93% Plan to Renew
A+ Financial Strength RatingsJun 20, 2018
Claims Processing 4.25
Customer Service 4.25
Value for Price 4
Website & Apps 4
+Methodology
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Claims and contact information

Overview

Erie is named after the town in which it got its start -- Erie, Pennsylvania -- in 1925. Erie has expanded into 12 states located across the Mid-Atlantic, Midwest and South plus offers policies in the District of Columbia. They are a Fortune 500 company with over 5 million policies in force.  The company’s mantra is “Above all in sERvIcE,” playing on how the word service has the word Erie in it. 

Erie services consumers with perks like pet coverage that automatically included in an auto policy. It covers if your pet get injured when in an auto accident while riding in your vehicle. Erie also offers a rate lock feature that locks your premium rate in and will only change if you make changes to the policy, such as adding or removing a driver or vehicle or move. Its mobile app, “Erie Your Turn,” is a rewards-based telematics program for young drivers ages 16 to 23. It is designed to help them become better drivers by providing advice on how to improve driving habits and also rewards good driving behaviors.

Erie Insurance claimed 1.29 percent of the private passenger auto market share in 2017 according to data are from the National Association of Insurance Commissioner's (NAIC) database.  This ranks Erie as the 12th largest auto insurance carrier.

Types of coverage

  • Auto
  • Classic, antique and special interest autos
  • Motorcycle
  • Recreational Vehicles
  • Boat
  • ATV
  • Snowmobiles
  • Golf carts
  • Mopeds
  • Trail bikes
  • Off-road motorcycles
  • Homeowners
  • Renters
  • Condo
  • Mobile home
  • Personal values
  • Flood
  • Life
  • Umbrella (personal catastrophe) liability
  • Identity theft recovery coverage
  • Business insurance

Offerings can vary by state.

Erie auto insurance discounts

  • Safe driver – Receive a discount for having a good driving record.
  • Multi-car – A discount is offered if you insure more than one vehicle on your auto policy.  All vehicles in the household must be owned and used by the insured driver for discount to apply.
  • Age 55 or over – Mature, experienced drivers may receive a discount.
  • Car safety discounts – Can receive discounts for factory-installed safety equipment such as anti-lock brakes, air bags and passive restraints.
  • Anti-theft devices – Discounts may apply for a device that will deter thieves or help recover a stolen vehicle.
  • Multi-policy – Typical multi-policy discount, for having two or more policies with Erie is around 20 percent.
  • Reduced usage discount – If you don’t use your vehicle for at least 90 consecutive days during your policy period, you could be eligible for a discount.
  • Annual payment plan – Save by paying your auto insurance premium in one lump sum.
  • Young driver discounts – discounts of between 4 and 20 percent are offered to young drivers by Erie
    1. Youthful driver - Drivers who are under 21 and unmarried living at home parents may be eligible for a discount.
    2. Youthful longevity discount – Unmarried young driver can receive a credit for the consecutive years spent insured under another Erie auto policy, such as a parent’s policy.
    3. Driver training discount – Young drivers under age 21 who have completed an accredited driver training course may receive a discount.
    4. College Student – Available if your child is living away from home while attending school and does not have access to a car.

Offerings can vary by state. Some features may be optional.

What would make Erie customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

8% Would never switch
4% Would switch if savings were $1000 or more
23% Would switch if savings were $500 or less
27% Would switch if savings were $250 or less
21% Would switch if savings were $100 or less
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Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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