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The Hartford

  • 24/7 Car Insurance Claims Hotline
  • 12-Month Auto Insurance Rate Protection
  • Lifetime Renewability Auto Insurance
Customer Satisfaction Ratings (105 reviews)
Overall Score
83% Recommend to a Friend
83% Plan to Renew
A+ Financial Strength RatingsAug 02, 2018
Claims Processing 4
Customer Service 4
Value for Price 4
Website & Apps 3.75
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

The Hartford claims and contact information


The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees – helping individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability. The Hartford has delivered on its promises to customers for more than 200 years.

For 30 years, The Hartford has tailored an insurance program especially for AARP members. You get low rates that recognize your experience, and benefits not often available to the general public.

Hartford Insurance Group claimed 1.27 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes The Hartford the 11th-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from The Hartford

  • Auto
  • Pay-as-you-drive plan - TrueLane
  • Motorcycle
  • Collectable cars
  • RV
  • Boat
  • Golf cart
  • Homeowners
  • Renters
  • Condominium
  • Umbrella liability

Offerings can vary by state.

The Hartford auto insurance discounts

  • Multi-policy discount: Get discounts up to 5 percent on your auto insurance and up to 20 percent on your homeowners, condo or renters insurance when you combine them with The Hartford.
  • Truelane discount: Receive a discount of 10 percent on each vehicle you enroll.  Then, upon renewal, can get a discount of up to 25 percent based on your driving habits.
  • Anti-theft discount:  Save up to 15 percent on comprehensive coverage if your car has active or passive anti-theft devices like alarms and tracking devices.
  • Air bag discounts: Save if your car is equipped with automatic air bags.  If you have more than one air bag you save even more, up to 3 percent.
  • Defensive driving discount:  Get up to a 5 percent discount for the next three years if you complete an approved defensive driving course.
  • Vehicle fuel type discount:  If you have an alternative fuel vehicle, such as a hybrid or electric car, receive a discount of up to 5 percent.
  • Driver training discount: Receive a discount of up to 10 percent if young drivers on your policy, under 21 in most states, who complete an approved training course.
  • Good student discount: Save up to 15 percent for any driver age 16 to 25 who is a full-time student in high school or college and maintains at least a B average.
  • Advance quote discount:  Save up to 5 percent when you obtain your quote more than seven days before your current policy expires.
  • Online discount:  Save up to 5 percent by obtaining your quote online.

Offerings can vary by state. Some features may be optional.

What would make Hartford customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

2% Would never switch
2% Would switch if savings were $1000 or more
29% Would switch if savings were $500 or less
28% Would switch if savings were $250 or less
27% Would switch if savings were $100 or less
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Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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