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Travelers Insurance

  • Multi-Policy Discount
  • MultiCar Discount
  • Hybrid/Electric Vehicle Discount
Customer Satisfaction Ratings (107 reviews)
Overall Score
4
79% Recommend to a Friend
74% Plan to Renew
A++ Financial Strength RatingsOct 31, 2018
Claims Processing 4.25
Customer Service 4
Value for Price 3.75
Website & Apps 3.75
+Methodology
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Travelers claims and contact information

Overview

Today, more than 150 years after its founding, Travelers is one of the nation's largest property casualty companies. Travelers has more than 30,000 employees, 13,000 independent agents and multiple market segments across the personal, business, financial and international insurance groups.

On top of a wide variety of discounts for safe driving and multiple policies, Travelers auto insurance customers can find additional peace of mind with options that include accident and minor violation forgiveness, a deductible waiver for total-loss claims and new-car replacement.

Travelers Group claimed 1.66 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes it the 10th-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Travelers

  • Auto
  • Pay-as-you-drive plan: IntelliDrive
  • Homeowners
  • Renters
  • Condominium
  • Boat
  • Umbrella liability

Offerings can vary by state.

Travelers auto insurance discounts

  • Safe driver discount: You could receive a discount of up to 23 percent if you meet certain qualifications, such as no accidents, violations or major comprehensive claims in your household for five years.  For three years, can save up to 10 percent.
  • Continuous insurance discount: Customers who have no gaps in their coverage are eligible for a discount of up to 15 percent
  • Multi-policy discount: When you purchase Travelers auto, home and additional policies you may receive a savings of up to 13 percent on your auto policy.
  • Hybrid/electric vehicle discount: You could save up to 10 percent on insurance for your hybrid or electric vehicle.
  • New car discount: When you purchase or own a car that is less than three years old, you may qualify for this discount of up to 10 percent.
  • Early quote discount: When you shop for insurance ahead of time before your current policy expires, you can be eligible for an early quote discount of up to 10 percent. The discount goes up from 3 percent for shopping 3 days in advance to 10 percent for shopping 15 days or more in advance.
  • Good student discount: You may qualify for a discount of up to 8 percent if you have a fulltime high school or college student under age 25 on your policy who has good grades.
  • Multi-car discount:  You may be eligible for a discount of up to 8 percent if you insure more than one car with Travelers.
  • Driver training discount: You may qualify for a discount of up to 8 percent if you have a young driver (under 21) in your household who completed a driver-training course.
  • Student away at school discount: If you have a dependent who goes away to school at least 100 miles away, you may qualify for this discount of up to 7 percent.
  • Homeownership discount: You may be eligible for a discount of up to 5 percent on your auto insurance if you own a house or condo.
  • Payment discounts: You may be eligible for payment discounts depending on how you choose to pay your premium. You can get a discount by paying your auto policy premium in full (7.5 percent), by paying through electronic funds transfer (EFT – 2 percent) or payroll deduction (3 percent), and by paying your premium on time (15 percent).
  • IntelliDrive discount: If you qualify and sign up for IntelliDrive, you're eligible to receive an immediate discount of up to 10 percent. Then, if you drive 13,000 miles a year or less, you could get a discount of up to 30 percent at policy renewal based on miles driven. IntelliDrive is currently available in Illinois, Ohio, Oregon, Virginia, Connecticut, Alabama, Indiana and Maine.

Offerings can vary by state. Some features may be optional.

What would make Travelers customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

6% Would never switch
4% Would switch if savings were $1000 or more
27% Would switch if savings were $500 or less
25% Would switch if savings were $250 or less
31% Would switch if savings were $100 or less
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Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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