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The Hartford

Customer Satisfaction Ratings (128 reviews)
Overall
Claims
Processing
Customer
Service
Value
For Price
% Who Would
Recommend to
a Friend
% Who Plan
to Renew
Financial
Strength
Ratings
4.5
76%
91%
A March 20, 2015
The Hartford Logo

The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees – helping individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability. The Hartford has delivered on its promises to customers for more than 200 years.

For 30 years, The Hartford has tailored an insurance program especially for AARP members. You get low rates that recognize your experience, and benefits not often available to the general public.

Hartford Insurance Group claimed 1.27 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes The Hartford the 11th-largest auto insurance carrier among the more than 1,400 tracked by Best.

What would make The Hartford customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

  • 5% of surveyed The Hartford customers say they would never switch auto insurance companies (average of 20 major companies: 10%)
  • 95% said they would switch for savings of $1,000 (average: 90%)
  • 84% would switch for savings of $500 or less (average: 83%)
  • 69% would switch for savings of $250 or less (average: 63%)
  • 23% would switch for savings of $100 or less (average: 30%)

Types of coverage available from The Hartford

  • Auto
  • Pay-as-you-drive plan - TrueLane
  • Motorcycle
  • Collectable cars
  • RV
  • Boat
  • Golf cart
  • Homeowners
  • Renters
  • Condominium
  • Umbrella liability

The Hartford auto insurance discounts

Multi-policy discount: Get discounts up to 5 percent on your auto insurance and up to 20 percent on your homeowners, condo or renters insurance when you combine them with The Hartford.

Truelane discount: Receive a discount of 10 percent on each vehicle you enroll.  Then, upon renewal, can get a discount of up to 25 percent based on your driving habits.

Anti-theft discount:  Save up to 15 percent on comprehensive coverage if your car has active or passive anti-theft devices like alarms and tracking devices.

Air bag discounts: Save if your car is equipped with automatic air bags.  If you have more than one air bag you save even more, up to 3 percent.

Defensive driving discount:  Get up to a 5 percent discount for the next three years if you complete an approved defensive driving course.

Vehicle fuel type discount:  If you have an alternative fuel vehicle, such as a hybrid or electric car, receive a discount of up to 5 percent.

Driver training discount: Receive a discount of up to 10 percent if young drivers on your policy, under 21 in most states, who complete an approved training course.

Good student discount: Save up to 15 percent for any driver age 16 to 25 who is a full-time student in high school or college and maintains at least a B average.

Advance quote discount:  Save up to 5 percent when you obtain your quote more than seven days before your current policy expires.

Online discount:  Save up to 5 percent by obtaining your quote online.

The Hartford claims and contact information

Website: TheHartford.com
Claims telephone number: 1-800-243-5860
Twitter: @TheHartford
Facebook: https://www.facebook.com/TheHartford
Mobile app: http://www.thehartford.com/service/mobile-tools

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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