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Allstate Insurance

  • Accident forgiveness
  • Pay-as-you drive coverage
  • New car discount
Customer Satisfaction Ratings (246 reviews)
Overall Score
4.25
89% Recommend to a Friend
93% Plan to Renew
A+ Financial Strength RatingsMay 23, 2019
Claims Processing 4.5
Customer Service 4.25
Value for Price 4
Website & Apps 4
+Methodology
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Allstate claims and contact information

Overview

Allstate Corp. is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993, listed on the New York Stock Exchange under the trading symbol ALL. Allstate is widely known through the "You're in Good Hands with Allstate" slogan.

Allstate and its subsidiaries claimed 9.97 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes it the third-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Allstate

  • Auto
  • Ridesharing endorsement
  • Pay-as-you-drive plan: Drivewise
  • Motorcycle
  • Homeowners
  • Renters
  • Condominium
  • Manufactured home
  • Umbrella liability
  • Boat
  • RV

Offerings can vary by state.

Liberty Mutual auto insurance discounts

    • Passive restraint discount: If your car came from the factory with airbags and motorized seatbelts, you could save up to 30 percent.
    • Anti-lock brake discount: When your car is equipped with anti-lock brakes, you'll score a 10 percent discount.
    • Anti-theft device discount: Secure more savings with an anti-theft device in your car — up to 10 percent.
    • New-car discount: Save up to 30 percent if you're the first owner of the vehicle and your car is only two years old.
    • Economy car discount: You could save some green for driving green. Insuring an economy car could help you earn up to a 10 percent off your premium.
    • Utility discount: Save up to 15 percent when you own a utility vehicle with a model year of 2002 and prior.
    • Farm vehicle discount: Save up to 10 percent when you vehicle is used primarily for farm or ranch work.
    • EZ pay plan discount: Save up to 5 percent on auto insurance when you set up automatic withdrawal.
    • eSmart discount: Sign up for ePolicy — a convenient way to view all your insurance documents online — and save up to 10 percent.
    • FullPay discount: Save up to 10 percent when you pay your policy in full.
    • Auto/life discount: Enjoy a discount on your auto insurance when you purchase a life insurance policy.
    • Multiple-policy discount: Save up to 10 percent on your auto insurance when you purchase a home or renters policy.
    • Early signing discount: Save up to 10 percent when you sign your policy seven days before it becomes effective.
    • Good payer discount: Save up to 5 percent if you did not receive a cancellation notice for non-payment during the past 12 months.
    • Senior adult discount: Drivers who are at least 55 years old and not actively seeking full-time employment can save up to 10 percent.
    • 55 and retired discount: Drivers who are at least 55 years old and not actively seeking full-time employment can save up to 10 percent.
    • Resident student discount: Enjoy up to 35 percent off your premium if you have a child attending school at least 100 miles away from where your car is garaged.
    • Good student discount: All those A's can add up. Single, full-time students under the age of 25 can save up to 20 percent for getting good grades.
    • Premier discount: Save up to 22 percent for driving three years without any violations or accidents.
    • Premier plus discount: Save up to 35 percent for driving 60 months without any violations or accidents.
    • Safe drivers discount: Your safe driving habits could save you up to 45 percent on car insurance.
    • teenSMART discount: Save up to 10 percent when your teen successfully completes the teenSMART driver education program.
    • Defensive driver discount: Drivers who are 25 years old, have completed six or more hours of defensive driving courses and have no violations and no at-fault claims can save up to 10 percent.
    • Bonus checks: Get two Safe Driving Bonus® Checks a year for driving safely.
    • Deductible rewards: Get $100 off your collision deductible the day you sign up, plus an additional $100 off each year you drive accident-free — up to $500 total.

Offerings can vary by state. Some features may be optional.

What would make Allstate customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

8% Would never switch
4% Would switch if savings were $1000 or more
17% Would switch if savings were $500 or less
31% Would switch if savings were $250 or less
26% Would switch if savings were $100 or less
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