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Mercury Insurance

  • RealDrive mileage verification
  • Pay-as-you drive
Customer Satisfaction Ratings (107 reviews)
Overall Score
93% Recommend to a Friend
91% Plan to Renew
A Financial Strength RatingsDec 12, 2018
Claims Processing 4.5
Customer Service 4.25
Value for Price 4.25
Website & Apps 4
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Mercury Insurance claims and contact information


Since opening its doors in 1962, Mercury Insurance has provided comprehensive coverage options ranging from personal auto insurance to homeowners insurance to mechanical breakdown protection. Today Mercury is one of the fastest-growing auto insurers in the nation, with more than 8,500 independent local agents, and is among the leading insurers in California, its birthplace.

Mercury General Group claimed 1.17 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes Mercury the 15-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Mercury Insurance

  • Auto
  • Homeowners
  • Condominium
  • Renters
  • Umbrella liability

Offerings can vary by state.

Mercury Insurance auto insurance discounts

  • Good driver discount:  For maintaining a good driving record.
  • Multi-car discount:  For insuring multiple cars with Mercury.
  • Multi-policy discount:  For having multiple policies with Mercury, such as auto and home insurance.
  • Affinity discount:  For participating in certain professional associations.
  • Anti-theft discount: For your vehicle being equipped with an anti-theft device.
  • Good student discount: For maintaining good grades in school get a discount of 10 to 15 percent.
  • Driver education discount:  A discount may be offered for teens who complete a basic driver education course.
  • Safety features discount:  Savings offered for factory-installed features such as airbags, daytime running lights, and automatic seat belts.
  • Antilock brake discount:  For having antilock brakes on your vehicle.
  • VIN etching discount:  Aftermarket window etching of VIN can result in a discount.
  • Low-mileage discount:  Lower the miles you drive annually and you may be entitled to a discount.

Offerings can vary by state. Some features may be optional.

What would make Mercury customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

4% Would never switch
1% Would switch if savings were $1000 or more
42% Would switch if savings were $500 or less
21% Would switch if savings were $250 or less
14% Would switch if savings were $100 or less
See Similar Companies

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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