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Customer Satisfaction Ratings

Overall Score
infoicon infoicon
84% Recommend to a friend
95% Plan to renew
A Financial strength ratings
J.D. Power Auto Claims Satisfaction Rating, 2022 : 830/1000
Average Premium 2.0/5
Customer Satisfaction 4.0/5
NAIC 0.84/5
AM Best Rating A

What would make Mercury customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

4% Would never switch
1% Would switch if savings were $1000 or more
42% Would switch if savings were $500 or less
21% Would switch if savings were $250 or less
14% Would switch if savings were $100 or less
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Founded in California in 1962, Mercury Insurance provides options ranging from personal auto insurance to homeowners insurance to mechanical breakdown protection. Today Mercury has more than 8,500 independent local agents and is among the leading insurers in California.

Mercury offers all of the basics of car insurance and aims to be a low-cost option. Among the ways to save is RealDrive, Mercury’s usage-based program that earns drivers a discount for displaying good driving habits.

Mercury General Group holds 1% of the private passenger auto insurance market, according to the 2022 National Association of Insurance Commissioners report. That doesn’t sound like much, but it makes Mercury the 16th-largest auto insurance company in the nation.

Types of coverage available from Mercury Insurance

  • Auto
  • Homeowners
  • Condominium
  • Renters
  • Umbrella liability

Offerings can vary by state.

Mercury Insurance auto insurance discounts

  • Good driver discount: For maintaining a good driving record.
  • Multi-car discount: For insuring multiple cars with Mercury.
  • Multi-policy discount: For having multiple policies with Mercury, such as auto and home insurance.
  • Affinity discount: For participating in certain professional associations.
  • Anti-theft discount: For your vehicle being equipped with an anti-theft device.
  • Good student discount: For maintaining good grades in school get a discount of 10 to 15 percent.
  • Driver education discount: A discount may be offered for teens who complete a basic driver education course.
  • Safety features discount: Savings offered for factory-installed features such as airbags, daytime running lights, and automatic seat belts.
  • Antilock brake discount: For having antilock brakes on your vehicle.
  • VIN etching discount: Aftermarket window etching of VIN can result in a discount.
  • Low-mileage discount: Lower the miles you drive annually and you may be entitled to a discount.

Offerings can vary by state. Some features may be optional

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

Mercury Insurance claims and contact information

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