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Nationwide Insurance

  • Accident forgiveness
  • SmartRide usage-based insurance
Customer Satisfaction Ratings (114 reviews)
Overall Score
4
85% Recommend to a Friend
91% Plan to Renew
A+ Financial Strength RatingsNov 16, 2018
Claims Processing 4.5
Customer Service 4.25
Value for Price 3.75
Website & Apps 4
+Methodology
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Nationwide claims and contact information

Overview

Over the last 85 years, Nationwide has grown from a small mutual auto insurer owned by policyholders to one of the largest insurance and financial services companies in the world. Nationwide is still owned by policyholders but protects a lot more than just autos owned by Ohio farmers, offering a full range of insurance and financial services across the country, including car, motorcycle, boat, homeowners, pet, farm, life and commercial insurance.

Nationwide Group and its subsidiaries claimed 3.85 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes it the eighth-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Nationwide

  • Auto
  • Pay-as-you-drive plan: SmartRide
  • Motorcycle
  • Scooter
  • Classic car
  • Homeowners
  • Renters
  • Condominium
  • Boat
  • RV
  • Umbrella liability

Offerings can vary by state.

Nationwide auto insurance discounts

  • Multi-policy discount: Save up to 25 percent when you bundle your home, auto, life and more with Nationwide.
  • Nationwide family plan:  Anyone living with you can receive the same discounts and benefits you’re entitled to and could save up to 25 percent.
  • Homeowner promise:  Save up to 5 percent if you promise to insure your home with Nationwide within a year.
  • Safe driver/accident-free discount: Save up to 10 percent if you have at least five years of safe driving, meaning a record free of at-fault accidents and major violations.
  • Good student discount:  A discount of up to 15 percent is offered to fulltime students ages 16 to 24 who maintain a minimum B average.  For homeschoolers, the student must be in the top 20 percent of a standardized test’s national performance.
  • Student away discount:  Up to 10 percent if unmarried, youthful driver is living over 100 miles or more from vehicle.
  • Farm Bureau discount: Save up to 10 percent in certain states when you join the Farm Bureau, whether you have a connection to farming or not.
  • Defensive driving discount:  Can save up to 10 percent for completing an approved driver safety course.  In some states you must be over 55 to participate and receive a discount.
  • Accident prevention discount: Up to 5 percent if 55 or older and have completed an approved accident prevention course.
  • Anti-theft discount:  Nationwide offers discounts for factory-installed deterrents and, in some states, for aftermarket devices installed on your vehicle.  Savings vary based on the type of device installed and the state where your vehicle is located.
  • New vehicle: Up to 16 percent for insuring a vehicle made within the most recent five years (number of years can vary by state).
  • Passive occupant restraint discount:  Up to 30 percent off of your medical payments coverage if your vehicle is equipped with air bags.
  • Easy pay sign-up discount:  Save when you sign up for paperless billing and pay by electronic funds transfer. Up to $30 off when you sign up.
  • Terms with prior carrier: Up to 15 percent depending on number of terms with select prior carriers.
  • Long-term policyholder discount:  Up to 5 percent discount if insured with Nationwide for at least three years.  Up to 10 percent discount if insured with Nationwide for at least five years.
  • Advance quote discount:  Up to 5 percent discount if you get a quote at least eight days or more before the effective date of the policy.
  • Affinity car insurance discount:  Save up to 10 percent if you’re a member of a partner business or organization.
  • SmartRide:  A usage-based insurance program gives you an instant 5 percent discount when you sign up.  You will get personalized feedback and a discount based on the miles that you drive, up to 15 percent.

Offerings can vary by state. Some features may be optional.

What would make Nationwide customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

7% Would never switch
4% Would switch if savings were $1000 or more
14% Would switch if savings were $500 or less
32% Would switch if savings were $250 or less
25% Would switch if savings were $100 or less

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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