Coping with the aftermath of a serious accident can be very stressful, especially when trying to deal with your insurance company and the loss of your vehicle. However, knowing the right questions to ask, and having a realistic understanding of the situation, can be very helpful.
It's time to learn how to talk with your claim adjuster about a total loss. Here's what you're likely to face if your car has been totaled in an accident.
Your insurance company may decide your damaged car is a total loss if:
Your adjuster will make note of your mileage, the condition of the body, interior and tires, and any additional parts or equipment you've added. (Receipts are always helpful.) Based on the pre-accident condition of your car, your adjuster will find similar models that are for sale in your area and will base the total loss estimate on these comparable cars. This is called the Actual Cash Value (ACV) of your car.
In addition, you can collect the cost of sales tax, title and registration in 34 states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Tennessee, Utah, Vermont, Virginia, Washington, West Virginia and Wisconsin. Even if you live in a state that doesn't require this payment, you should ask for it.
Ask your adjuster for the details of the specific cars that are for sale or were recently sold. If you feel that your car is worth more, explain why, or try to find a car for sale that's a better match to your car. Ask how to recoup the costs of sales tax, title and registration on the replacement vehicle.
If your car is very new -- say, less than three months old -- most major insurance companies will replace it with a new car.
But beyond that point, some companies offer guaranteed replacement coverage at an extra cost, so you don't have to worry about how much you'll be paid—it will cover a new car.
If you don't have this coverage, your company is required to "make you whole," as defined in your policy. This means your company will pay you the actual cash value of the car -- what it was worth the minute before it was totaled -- minus the deductible for the collision coverage on your policy.
An insurance company is not obligated to pay off your loan, only to pay you what your car was worth -- even if that leaves you thousands of dollars in debt. For that reason, many buyers add gap insurance to their coverage; it will pay off the balance due to the lender if (and only if) the car is totaled.
Ask your adjuster to explain the details of the total loss worksheet, so that you understand the full calculation, including how the deductible is subtracted from the total. Your payment should be enough to buy a car that's comparable to your old one.
Most companies will issue payment within a few days of finalizing the actual cash value. If you leased the car, payment goes directly to the leasing company. If you financed the car, the payoff amount goes to the finance company or bank and you get the rest. Of course, if you owned the car yourself, you get the full check.
Ask your adjuster when you can expect payment—and, if your company had given you a temporary rental car, ask how long you'll be allowed to keep it. Your adjuster should give you a reasonable amount of time to find a new car.
Usually a damaged car is auctioned at a salvage yard and the insurance company keeps the proceeds of this sale. If you want to keep your damaged car, and it's permitted by state law, your company will get bids from salvage buyers to set the fair market value on the salvage—and will deduct this amount from your settlement.
Many states require the title to be changed to a "salvage title," which means you will not be able to register for plates until you complete the repairs and apply for a new title.
Ask your adjuster about the salvage laws in your state and then decide if it makes sense to keep your car and repair it. While your company may call it a total loss, it may be priceless to you.
You might not be able to buy collision and comprehensive coverage on a rebuilt-title car, though, as its value is hard for an insurance company to pin down.
You've just had a hands-on lesson in the value of car insurance. If your company didn't measure up, it's time to consider a change.
An at-fault accident will drive up your car insurance rates, whether you stay with your old company or find a new one. But no two companies view claims the same way.
Insurance.com commissioned Quadrant Data Services to analyze rates from six major insurance carriers after accident claims. In Athens, Georgia, for example, after a single at-fault claim for more than $1,000, three carriers raised rates by 40 percent or more, two raised rates by 15 to 25 percent -- and one didn't raise rates at all.
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