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Are you looking to switch car insurance companies, but you have a claim open? Have you wondered whether your current insurer will still pay for a claim if you cancel your policy? Many drivers don't know what's expected of their current provider once they move on.

As long as your policy was in force when the incident for which you filed the claim happened, the company will cover it. Even if you filed the claim after switching companies, if you were paying that company for coverage at the time, they're legally contracted to pay the claim.

Read on to find out how insurers approach claims payments and services when customers switch companies.

Key takeaways

  • Your previous car insurance company is responsible for handling the claim if an accident happened before you switched companies.
  • Even though you waited until after you switched insurers to make a claim, the insurance company you had a legal contract with at the time of the accident is still responsible for paying.
  • Making duplicate claims is insurance fraud, so don't attempt to file a claim with both the old and the new insurer.

Which insurance company is responsible for paying a claim resulting from an accident that happened before I switched companies?

Your previous car insurance company would be responsible for handling the claim.

Even if you waited until after you switched insurers to make the claim (or someone you hit waited to make the claim), the insurance company you had a legal contract with at the time of the accident is the one that would pay.

The insurer cannot refuse your claim just because you changed insurers after the incident.

Can you file a claim with your new insurance company?

Your new car insurance company would not be involved in any way with the claim since you were not yet under your contract with them at the time of the event.

And you can’t make a claim with each insurance company for the same incident. Making duplicate claims would be considered insurance fraud. Information for all previous and pending claims is stored in a database that all auto insurers can access (the Comprehensive Loss Underwriting Exchange, known as C.L.U.E.).

It’s best to make a claim before you switch car insurance providers if possible. In fact, most insurance companies want to know about an event that may lead to a claim immediately after it occurs.

If you wait to make claim, you should expect to be asked why you waited. Don’t be surprised if the insurer for conducts an in-depth investigation if it suspects anything even remotely fishy. Insurance fraud pushes up costs for the insurer that is then passed on to drivers, so if there even a hint of something off, a detailed investigation typically ensues.

If you waited to make the claim because you were trying to work with an individual to pay out-of-pocket, or you were saving up the deductible amount, let the car insurance company know so it better understands why time elapsed before the claim was made.

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