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Liberty Mutual Insurance

  • Better Car Replacement
  • RightTrack app can help you save
Customer Satisfaction Ratings (124 reviews)
Overall Score
86% Recommend to a Friend
91% Plan to Renew
A Financial Strength RatingsMay 30, 2019
Claims Processing 4.25
Customer Service 4.5
Value for Price 4
Website & Apps 4
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Liberty Mutual claims and contact information


Since 1912, Liberty Mutual Insurance has committed itself to providing broad, useful and competitively-priced insurance products and services to meet  drivers’ ever-changing needs.

That means customer-friendly practices such as 12-month policies, accident forgiveness and new car and better car replacement.

Liberty Mutual and its subsidiaries claimed 4.99 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes Liberty Mutual the seventh-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Liberty Mutual

  • Auto
  • Motorcycle
  • Classic car
  • Boat
  • Off-road vehicles
  • RV
  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability

Offerings can vary by state.

Liberty Mutual auto insurance discounts

  • Multi-policy discount: If you have more than one policy with Liberty Mutual, you get additional protection and savings.
  • Exclusive group savings: If you are a member or employee of any of the more than 14,000 employers, groups, credit unions or alumni associations that are a part of Liberty Mutual's affinity program, you could be eligible for exclusive group savings.
  • Preferred payment methods discount: You could get special savings when you pay your bill in full or choose one of Liberty Mutual’s automatic payment methods.
  • New to Liberty Mutual vehicle discount: When you add or change a vehicle on your policy, you'll receive savings on your premium
  • Vehicle safety features discount: Savings is offered for standard features such as anti-theft and anti-lock brakes, as well as innovative features including adaptive cruise control, lane departure warning and collision preparation systems.
  • Hybrid vehicle discount: A special savings is offered to customers who insure hybrid cars.
  • Multi-car discount: You can receive a discount if you have multiple cars listed on the same policy.
  • Teen driver discount: Teen driver discounts are offered that can keep your rates down while rewarding your teen for responsible driving.
  • Good student discount: Students who are under the age of 25 and achieve at least a B average get special savings on car insurance.
  • New graduate discount: Once you've completed your studies, a special savings is offered for new graduates.
  • Newly married discount: A special savings is offered for newlyweds.
  • New move discount: A savings is offered for updating your policy with your new address after you move.
  • Newly retired discount: A savings is offered for new retirees.

Offerings can vary by state. Some features may be optional.

What would make Liberty Mutual customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

8% Would never switch
7% Would switch if savings were $1000 or more
19% Would switch if savings were $500 or less
33% Would switch if savings were $250 or less
15% Would switch if savings were $100 or less
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Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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