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Progressive Insurance

  • Snapshot telematics device
  • Loyal customer discount
Customer Satisfaction Ratings (245 reviews)
Overall Score
85% Recommend to a Friend
90% Plan to Renew
A+ Financial Strength RatingsJun 20, 2018
Claims Processing 4.5
Customer Service 4.25
Value for Price 4
Website & Apps 4

Progressive claims and contact information


The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, finding new and affordable insurance solutions. Progressive began in 1937 with the first drive-in claims office, became the first to introduce reduced rates for low-risk drivers, and then changed the insurance shopping experience by offering comparison rates on the Web.

Progressive claimed 8.7 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes it the fourth-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Progressive

  • Auto
  • Pay-as-you-drive plan – Snapshot
  • Collector car
  • Motorcycle
  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Boat
  • RV

Offerings can vary by state.

Progressive auto insurance discounts

  • Multi-policy:  Save up to 10 percent when you add a homeowners, renters or condo policy to your auto insurance.
  • Multi-car discount: Insuring multiple cars with Progressive will give you a discount.
  • Homeowner:  Owning your home, condor or mobile home can get you a discount off your auto policy.
  • Defensive driver discount:  Complete a defensive driving course and receive a discount on bodily injury and property damage liability, collision and personal injury protection coverages. (10 percent in New Jersey)
  • Anti-theft discount:  Passive anti-theft devices, like a cut-off switch, can get you a discount of up to 25% on your comprehensive coverage.
  • Continuous coverage:  Carry continuous coverage and your discount could grow with time.
  • Online quote discount:  Starting your auto insurance quote online can earn you a discount.
  • Electronic signature discount:  Signing your documents online when you buy a policy may give you a discount.
  • Paperless savings:  Discount granted if you choose paperless billing.
  • Good student discount:  Having a good student on your policy can result in a discount.
  • Minor child discount:  Discount when you add a young driver to your policy.
  • Student away discount:  Discount offered for child who is in school and 100 miles or more away from home and not regularly driving your insured vehicle.
  • Loyal customer discount:  Discount for continuous coverage with Progressive.
  • Snapshot discount:  Plug a telematics device into your vehicle and you could earn a discount for your safer driving habits, up to 30 percent.

Offerings can vary by state. Some features may be optional.

What would make Progressive customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

9% Would never switch
2% Would switch if savings were $1000 or more
16% Would switch if savings were $500 or less
35% Would switch if savings were $250 or less
27% Would switch if savings were $100 or less
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