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Progressive Insurance

  • Snapshot telematics device
  • Loyal customer discount
Customer Satisfaction Ratings (245 reviews)
Overall Score
85% Recommend to a Friend
90% Plan to Renew
A+ Financial Strength RatingsJun 20, 2018
Claims Processing 4.5
Customer Service 4.25
Value for Price 4
Website & Apps 4
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

Progressive claims and contact information


The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, finding new and affordable insurance solutions. Progressive began in 1937 with the first drive-in claims office, became the first to introduce reduced rates for low-risk drivers, and then changed the insurance shopping experience by offering comparison rates on the Web.

Progressive claimed 8.7 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes it the fourth-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from Progressive

  • Auto
  • Pay-as-you-drive plan – Snapshot
  • Collector car
  • Motorcycle
  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Boat
  • RV

Offerings can vary by state.

Progressive auto insurance discounts

  • Multi-policy:  Save up to 10 percent when you add a homeowners, renters or condo policy to your auto insurance.
  • Multi-car discount: Insuring multiple cars with Progressive will give you a discount.
  • Homeowner:  Owning your home, condor or mobile home can get you a discount off your auto policy.
  • Defensive driver discount:  Complete a defensive driving course and receive a discount on bodily injury and property damage liability, collision and personal injury protection coverages. (10 percent in New Jersey)
  • Anti-theft discount:  Passive anti-theft devices, like a cut-off switch, can get you a discount of up to 25% on your comprehensive coverage.
  • Continuous coverage:  Carry continuous coverage and your discount could grow with time.
  • Online quote discount:  Starting your auto insurance quote online can earn you a discount.
  • Electronic signature discount:  Signing your documents online when you buy a policy may give you a discount.
  • Paperless savings:  Discount granted if you choose paperless billing.
  • Good student discount:  Having a good student on your policy can result in a discount.
  • Minor child discount:  Discount when you add a young driver to your policy.
  • Student away discount:  Discount offered for child who is in school and 100 miles or more away from home and not regularly driving your insured vehicle.
  • Loyal customer discount:  Discount for continuous coverage with Progressive.
  • Snapshot discount:  Plug a telematics device into your vehicle and you could earn a discount for your safer driving habits, up to 30 percent.

Offerings can vary by state. Some features may be optional.

What would make Progressive customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

9% Would never switch
2% Would switch if savings were $1000 or more
16% Would switch if savings were $500 or less
35% Would switch if savings were $250 or less
27% Would switch if savings were $100 or less
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Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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