Liberty Mutual Insurance

Customer Satisfaction Ratings (126 reviews)
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% Who Would
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A March 20, 2015
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Since 1912, Liberty Mutual Insurance has committed itself to providing broad, useful and competitively-priced insurance products and services to meet  drivers’ ever-changing needs.

That means customer-friendly practices such as 12-month policies, accident forgiveness and new car and better car replacement.

Liberty Mutual and its subsidiaries claimed 4.99 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes Liberty Mutual the seventh-largest auto insurance carrier among the more than 1,400 tracked by Best.

What would make Liberty Mutual customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

  • 9% of surveyed Liberty Mutual customers say they would never switch auto insurance companies (average of 20 major companies: 10%)
  • 91% said they would switch for savings of $1,000 (average: 90%)
  • 80% would switch for savings of $500 or less (average: 83%)
  • 63% would switch for savings of $250 or less (average: 63%)
  • 27% would switch for savings of $100 or less (average: 30%)

Types of coverage available from Liberty Mutual

Offerings can vary by state.

  • Auto
  • Motorcycle
  • Classic car
  • Boat
  • Off-road vehicles
  • RV
  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability

Liberty Mutual auto insurance discounts

Offerings can vary by state. Some features may be optional.

Multi-policy discount: If you have more than one policy with Liberty Mutual, you get additional protection and savings.

Exclusive group savings: If you are a member or employee of any of the more than 14,000 employers, groups, credit unions or alumni associations that are a part of Liberty Mutual's affinity program, you could be eligible for exclusive group savings.

Preferred payment methods discount: You could get special savings when you pay your bill in full or choose one of Liberty Mutual’s automatic payment methods.

New to Liberty Mutual vehicle discount: When you add or change a vehicle on your policy, you'll receive savings on your premium

Vehicle safety features discount: Savings is offered for standard features such as anti-theft and anti-lock brakes, as well as innovative features including adaptive cruise control, lane departure warning and collision preparation systems.

Hybrid vehicle discount: A special savings is offered to customers who insure hybrid cars.

Multi-car discount: You can receive a discount if you have multiple cars listed on the same policy.

Teen driver discount: Teen driver discounts are offered that can keep your rates down while rewarding your teen for responsible driving.

Good student discount: Students who are under the age of 25 and achieve at least a B average get special savings on car insurance.

New graduate discount: Once you've completed your studies, a special savings is offered for new graduates.

Newly married discount: A special savings is offered for newlyweds.

New move discount: A savings is offered for updating your policy with your new address after you move.

Newly retired discount: A savings is offered for new retirees.

Liberty Mutual claims and contact information

Website: https://www.libertymutual.com/

Claims telephone number: 1-800-2CLAIMS

Twitter: @LibertyMutual

Facebook: https://www.facebook.com/libertymutual

Mobile app: https://www.libertymutual.com/liberty-mutual-mobile/claims-app

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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