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MetLife Auto Insurance

  • Group discounts
  • New car replacement coverage
Customer Satisfaction Ratings (106 reviews)
Overall Score
4
85% Recommend to a Friend
85% Plan to Renew
A Financial Strength RatingsOct 18, 2018
Claims Processing 4.25
Customer Service 4
Value for Price 4
Website & Apps 4
+Methodology
Customer Satisfaction Survey Methodology
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.

MetLife Auto Insurance claims and contact information

Overview

When Metropolitan Life Insurance Company opened for business on March 24, 1868 (selling a small number of life insurance policies on that date), the telephone had not yet been invented and electric lights were still uncommon.

Today MetLife is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers. MetLife Auto & Home offers a wide variety of discounts, payment options and coverages.

MetLife Auto & Home Group claimed 1.19 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes MetLife Auto & Home Group the 14th-largest auto insurance carrier among the more than 1,400 tracked by Best.

Types of coverage available from MetLife

  • Auto
  • Ridesharing endorsement
  • Motorcycle
  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • RV
  • Boat
  • Umbrella liability

Offerings can vary by state.

MetLife Auto insurance discounts

  • Group insurance discount:  If your employer offers MetLife’s group insurance program, you could receive a special savings.
  • Multi-policy discount: If you purchase multiple policies from MetLife, like both your auto and homeowners insurance, you will receive a discount.
  • Safe driver discount: Drivers with no accidents or convictions on their records for the previous three years may receive a discount.
  • Driver training/defensive driving discount: You may qualify if you've recently taken an approved driver education course.
  • Mature driver discounts: For drivers between ages 50 and 65.
  • Multi-car discounts: For those insuring more than one car with MetLife.
  • Restricted mileage discount:  This low-mileage discount is for those who driver fewer than 7,500 miles annually.
  • Antilock brake discount: For cars equipped with computerized antilock braking systems.
  • Safety features discount: Cars equipped with factory-installed air bags and automatic seat belts may receive a discount.
  • Antitheft system discount: For vehicles with devices that make them more difficult to steal, such as ignition and fuel-cutoff systems, alarms, and hood- and wheel-locking devices.
  • Good student discount: Offered to full-time students under age 25 who have maintained B averages for the preceding semester in high school or college.

Offerings can vary by state. Some features may be optional.

What would make Metlife customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

2% Would never switch
6% Would switch if savings were $1000 or more
20% Would switch if savings were $500 or less
31% Would switch if savings were $250 or less
23% Would switch if savings were $100 or less
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Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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