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Progressive Insurance

Customer Satisfaction Ratings (278 reviews)
Overall
Claims
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Customer
Service
Value
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% Who Would
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a Friend
% Who Plan
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Financial
Strength
Ratings
5.0
82%
96%
A+ June 10, 2016

The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, finding new and affordable insurance solutions. Progressive began in 1937 with the first drive-in claims office, became the first to introduce reduced rates for low-risk drivers, and then changed the insurance shopping experience by offering comparison rates on the Web.

Progressive claimed 8.7 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes it the fourth-largest auto insurance carrier among the more than 1,400 tracked by Best.

What would make Progressive customers switch?

We surveyed more than 4,000 auto insurance customers about how much they would need to save before switching from their insurance companies.

  • 9% of surveyed Progressive customers say they would never switch auto insurance companies (average of 20 major companies: 10%)
  • 91% said they would switch if savings were $1,000 or more (average: 90%)
  • 86% would switch for savings of $500 or less (average: 83%)
  • 69% would switch for savings of $250 or less (average: 63%)
  • 40% would switch for savings of $100 or less (average: 30%)

Types of coverage available from Progressive

Offerings can vary by state.

  • Auto
  • Pay-as-you-drive plan – Snapshot
  • Collector car
  • Motorcycle
  • Homeowners
  • Renters
  • Condominium
  • Mobile home
  • Umbrella liability
  • Boat
  • RV

Progressive auto insurance discounts

Offerings can vary by state. Some features may be optional.

Multi-policy:  Save up to 10 percent when you add a homeowners, renters or condo policy to your auto insurance.

Multi-car discount: Insuring multiple cars with Progressive will give you a discount.

Homeowner:  Owning your home, condor or mobile home can get you a discount off your auto policy.

Defensive driver discount:  Complete a defensive driving course and receive a discount on bodily injury and property damage liability, collision and personal injury protection coverages. (10 percent in New Jersey)

Anti-theft discount:  Passive anti-theft devices, like a cut-off switch, can get you a discount of up to 25% on your comprehensive coverage.

Continuous coverage:  Carry continuous coverage and your discount could grow with time.

Online quote discount:  Starting your auto insurance quote online can earn you a discount.

Electronic signature discount:  Signing your documents online when you buy a policy may give you a discount.

Paperless savings:  Discount granted if you choose paperless billing.

Good student discount:  Having a good student on your policy can result in a discount.

Minor child discount:  Discount when you add a young driver to your policy.

Student away discount:  Discount offered for child who is in school and 100 miles or more away from home and not regularly driving your insured vehicle.

Loyal customer discount:  Discount for continuous coverage with Progressive.

Snapshot discount:  Plug a telematics device into your vehicle and you could earn a discount for your safer driving habits, up to 30 percent.

Progressive claims and contact information

Website: Progressive.com

Claims telephone number: 1-800-274-4499

Twitter: @progressive

Facebook: https://www.facebook.com/progressive

Mobile app: https://www.progressive.com/resources/progressive-app/

Not all companies/options/discounts available in all states/situations. This description is an example and is subject to change. Verify all details before purchase. Logos, trademarks and service marks are owned by the respective companies represented on this web page.

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